Orders are generally dispatched within 2 days after receipt of payment and are shipped via selected carrier. Items are packaged to insure they arrive in excellent condition!
We will always try to combine items in your order to reduce shipping costs. We cannot combine shipping rates on separate orders. Packages are shipped "FOB Origin" which means the customer assumes both ownership and responsibility once picked up by the shipping carrier. That said, we never leave our customers high and dry. If there's a problem with the shipment we will do everything we can to make it right.
Orders that arrive with incorrect items or defective items, or arrive incomplete or damaged (but not as a result of shipping) may be returned under warranty for up to 30 days from the date of purchase. Please contact JB Hobbies to request return instructions. We will provide a return shipping label for the items to be returned.
I ordered the wrong item!
New, unopened product may be returned up to 30 days from the date of purchase. Shipping costs are not refundable and the customer is responsible for the cost of return shipping. "As Is" items are non-returnable. Give us a call for shipping instructions. If you catch us in a really good mood we might just ship your replacement item with free shipping!